At Atomotion, we are dedicated to ensuring that your orders are delivered swiftly and securely. Below is our comprehensive shipping and returns policy to guide you through your shopping experience.
Shipping Options & Rates
- Standard Shipping: Enjoy free standard shipping on all orders over $50
- Express Shipping: Expedited delivery is available, with delivery typically within 2-3 business days.
- Overnight Shipping: For urgent needs, we offer overnight shipping, ensuring your order arrives the next business day if placed before 2 PM EST.
- International Shipping: We ship to most countries globally. International shipping fees vary based on the destination and will be calculated at checkout.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the following business day. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Timeframes
- Domestic (U.S.):
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day
- International: Delivery times depend on the destination and customs processes but typically range from 7-21 business days.
Please be aware that unforeseen delays, such as weather conditions or customs processing, may affect delivery times. We will notify you promptly in case of significant delays.
Tracking Your Order
After your order is shipped, you will receive an email with tracking details. You can track your package using the link provided or by logging into your account on our website.
Returns Policy for Atomotion
At Atomotion, your satisfaction is paramount. If you are not entirely satisfied with your purchase, we offer a straightforward return process.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unused, unworn, and in the original packaging with all tags intact.
- Restocking fees apply
Return Process
- Initiate a Return: Visit the Returns Center on www.atomotion.com and enter your order number and email address to start the return process.
- Prepare Your Return: Ensure the item is securely packed in its original packaging.
- Ship Your Return: Drop off your package at any authorized shipping location. Please keep the receipt with tracking information for your records.
Restocking Fees
A restocking fee of 20% of the purchase price will be deducted from your refund for returns that are not due to defects or errors on our part. This fee helps cover the costs of processing returns and restocking inventory.
Refunds
- Once your return is received and inspected, we will notify you via email.
- Refunds will be issued to the original payment method within 7-10 business days after approval.
- Shipping fees are non-refundable unless the return is due to a defect or our error.
Damaged or Defective Items
If you receive a damaged or defective item, contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or assistance, please reach out to our customer service team at sales@atomotion.com or call us at 800-291-5161