At Atomotion, we stand by the quality and reliability of the surplus parts we sell. We offer a comprehensive 2-year warranty on all products purchased through our website.
Warranty Coverage
- Duration: This warranty is valid for two years from the date of purchase.
- Defects Covered: If any product you purchase from us is found to be defective within this period, we will replace the item at no additional cost to you.
- Replacement Guarantee: If a replacement is not available, we will issue a full refund for the defective item.
Conditions
- Exclusions: Please note that this warranty does not cover damages or defects caused by misuse, improper installation, or modifications made by the customer.
- No Manufacturer's Warranty: Manufacturer warranties do not apply to the products we sell. We deal exclusively in surplus parts, and as such, we are not authorized by any manufacturers to provide their warranties.
Claim Process
- Contact Us: If you experience any issues with your product, contact our customer service team at sales@atomotion.com or 800-291-5161 with your order number and a description of the defect.
- Evaluation: Our team will evaluate the claim and provide instructions on returning the defective item if necessary.
- Replacement or Refund: Once the defect is confirmed, we will either ship a replacement part or issue a refund if a replacement is unavailable.
We are committed to ensuring your satisfaction and will do our utmost to resolve any issues swiftly and effectively.
Important Notes
- Surplus Parts: As we specialize in surplus parts, all products are sold "as is." However, our 2-year warranty is designed to provide peace of mind, knowing that your purchase is protected against defects.
- Non-Authorization Disclaimer: Atomotion is not affiliated with, nor an authorized distributor for, the manufacturers of the parts we sell. Our warranty is an independent service provided by Atomotion.
For any questions or further information about our warranty policy, please do not hesitate to contact us.